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Privacy Policy

Coastshop Australia Pty Ltd ACN/ABN 40 117 689 791 trading as "Coastshop.com"

Thank you for visiting the Coastshop.com Website at www.Coastshop.com.au ("the Website"). We know that You care about how information about You is used and shared. This document sets out our Privacy Policy ("Policy"), and Your visit to the Website is subject to this Policy. Coastshop.com reserves the right to change and update this Policy at any time, with such changes effective immediately upon posting to the Website. If the Policy changes, a notice will be posted to the Website advising you of this. It is your responsibility to ensure that you are aware of recent changes to the Policy.

If you visit or shop at the Website, you accept this Policy and consent to any disclosures made in accordance with this Policy. Please take the time to read it carefully. Please also review our Conditions of Purchase and Terms of Use, both of which also govern Your visit and use of the Website.

Children may only use this Website with appropriate adult supervision from a parent, guardian or other adult. Coastshop.com does not knowingly collect information from children under 14 years.

What Personal Information Does Coastshop.com Collect About You and Why?

You will see from the comments below that Your personal information which is collected by Coastshop.com is necessary for its activities including the on-line shopping service provided at the Website. To make the Website a better place for You to visit, and to provide You with as many opportunities to benefit from the Website as possible, Coastshop.com needs to identify Your needs and interests. In order to do this, Coastshop.com may gather the following types of information about you:

A. Information About You From You Coastshop.com receives and stores any information You enter on the Website or provide any other way. The main ways You are able to enter information on the Website includes the details provided on Your Account (optional) and the Order Form. Both the Order Form and Your Account contain certain contact about You, including Your name, address and e-mail address.

B. Automatic Information Coastshop.com automatically receives and stores certain types of information about You whenever You visit the Website. This is mainly done through the use of cookies and Your IP address.

C. E-mail Communications Depending on your computer's capabilities, Coastshop.com may receive a confirmation notice when you open an e-mail from Coastshop.com.

D. Information from other sources At times, to ensure that our records are correct, Coastshop.com may receive updated contact, delivery and address information about You from our carriers or other sources.

Access to Your Personal Information

You do not have to give Coastshop.com any personal information, although this will make it difficult for You to shop at the Website. You can request a copy of Your personal information held by Coastshop.com and it will be provided to You on Your request, except to the extent that such disclosure is not required by law.

Linked Sites

The Website contains links to other websites. Coastshop.com is not responsible for the privacy practices or the content of other Websites accessed by links from this Website.

Third Party Advertising

Coastshop use third-party advertising companies (e.g. Google) to serve ads when you visit coastshop.com.au. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, go to Google ad and content network privacy policy.  If you do not want to participate in this service, go to Google Opt-out

Sharing Information

Coastshop.com values your visit to the Website and any shopping that You may do at the Website. For this reason Coastshop.com do not sell Your personal information to others. Coastshop.com only shares the information that it gathers about You, to its associated companies unless otherwise advised.

Your contact information may be used by Coastshop.com for a variety of purposes including delivery of Your order, contacting You if necessary regarding a delivery or payment for an order or to send You information about Coastshop.com. Your contact information may also be shared with any of our affiliated companies in delivery of our Service. Any email notification receipts received by Coastshop.com may also be used by Coastshop.com; its associated companies in the delivery of its Service to You.

Any financial information about You will be used for billing purposes, and may be used for credit enquiry purposes.

Cookies obtain certain information when Your web browser accesses the Website. The Website also uses cookies to save Your Password so that you do not have to re-enter it each time You shop at the Website. Your IP address may be used to help diagnose problems with our server, to administer the Website and to help identify You and Your shopping cart.

Coastshop.com may also share information about You, gathered from your contact information, for the purposes of gathering certain demographic information about visitors to the Website. This also assists us with our marketing and promotional activities.


All information concerning You is stored in a secure database on a secure server, and can only be accessed by the Coastshop.com system administrator and nominated staff.

We utilise the industry standard security protocol SSL (Secure Sockets Layer) to encrypt your private, ordering and credit card information for maximum security and integrity. We maintain a 128-Bit Strong Encryption SSL Digital Certificate for this purpose.

We do not store your credit card information anywhere on the website. Your credit card information is entered at Paymate secured site as part of the order process.

Updating Your Personal Information and Indicating Preferences

Any information You provide to Coastshop.com may be added to or updated by You. Coastshop.com tries to ensure, to the extent that it is able, that Your personal information (especially Your contact and financial information) is as accurate and up-to-date as possible. This helps to reduce the possibility of errors occurring with deliveries or billings, and to ensure that any information or other documents are sent to the correct email address.

Sensitive Information

There is certain information which is deemed to be sensitive at law, including, for example, Your race, sexual preference, criminal record or membership of a political association or trade union. Coastshop.com does not knowingly collect any such sensitive information about You, and will not do so unless Your prior consent has been obtained.


Coastshop.com shall use its best endeavours to quickly and effectively resolve any dispute arising in relation to Your visit to Coastshop.com.au and Your use of the Website. In the event of a failure to resolve any such dispute, the dispute shall be governed by and dealt with under the laws of Queensland, Australia and You and Coastshop.com submit to the non-exclusive jurisdiction of the Courts and Tribunals of Queensland, Australia.


"Order Form" means the electronic order form, which You must use, pursuant to the Conditions of Purchase, to order products on the Website.

"Products" means those goods, items, products or stock that You purchase from Coastshop.com to supply to You.

"Your Account" means the account, which You must establish pursuant to the Conditions of Purchase to enable You to order any products via the Website

Contacting Us

If you have any queries about this Policy or any thing else at the Website, please contact us at sales@Coastshop.com.au and we will be only too happy to answer your query.



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